- HarperCollins Publishers Choose Soutron for Archival Catalog Management
- Chartered Institute of Marketing Selects Soutron for Library and Knowledge Management
- Top Ranked Law Firm Chooses Soutron’s Library Management System (LMS)
- College of Occupational Therapists Upgrades from InMagic® to Soutron
- Soutron Library Management Improves Access to Research at Innventia
Soutron Global provides timely, reliable, professional support by telephone, email or live via interactive web sessions enabling us to resolve any problem or question you might have about your library services, knowledge asset management, or information management solution.
Soutron Global solutions continually evolve, using the latest technologies. We depend on collaboration with clients, partnerships and feedback to develop software that meets your needs. We encourage our clients to share ideas for new system features. Our clients help us by setting priorities for new enhancements.
We respond to your suggestions for improvements, provide new features and ensure that the software is as problem-free as possible. Our dedication and commitment to continuous improvement supports our ability to meet your evolving information management and library automation needs.
Help Desk Support
Our Help Desk is staffed by professional librarians and industry-trained technicians. Our friendly and knowledgeable experts can be reached when you need us, regardless of your location. The Help Desk is charged with providing superior and timely support for all Soutron Global solutions.
The Help Desk can be reached by telephone, email or by using the interactive web-based client service center. Clients also have access to an online manual where many answers to "how-to" questions can be found.
We provide a comprehensive implementation solution: software installation, data conversion and system training. Your dedicated project manager will make certain that your project goals and deadlines are met by developing an implementation plan that meets your specific needs.
We will present you with a data conversion specification document that outlines how your data is converted and the final form of your database. The implementation is not considered complete until you are satisfied with the results.
We are committed to your success. Our goal is to provide you with a positive, seamless implementation - one that will lead to a long term partnership.
Contact us for further information about our support services that are designed to help you get the most from your system.